FAQ

FAQ

  • While connecting with VPN, my virtual IP address is detected in the wrong country. What should I do?
  • iOS: Unable to connect
  • iOS: Cannot disable VPN / Unable to use the internet
  • macOS: Unable to connect / Virtual and real IP addresses are same
  • iOS/macOS: There is no internet after I establish VPN connection. Nothing works. What should I do?
  • Android: Could not connect to server / VPN service has not been started due to internal exception
  • Android: Unable to tap OK/Allow for the permission request to run the application
  • Android: Unable to log in
  • Android: The inactive check box 'Trust this app' on an Android device
  • General: I’m getting low connection speed with VPN. What to do?
  • General: If you come across the message ‘You have exceeded the allowed number of devices on your account’
  • General: 'Code 0' or 'System maintenance 505’
  • Linux: Unable to connect
  • Windows: Unable to connect
  • Browser Extension: 505 error
  • Browser Extension: 500 error
  • Devices in my local network are no longer available after I establish VPN connection. What should I do?
  • I can’t make or receive video calls on WhatsApp. What should I do?
  • General questions
  • Work with the application
  • Technical questions
  • Account and payment questions
  • Troubleshooting